Refund Policy

At GX DOME, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

✅ Eligibility for Refunds

To be eligible for a refund on physical products:

• Items must be returned within 14 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• The item must be in the same condition you received it.

❌ Non-Refundable Items

We do not accept returns or refunds for:

• Digital products (e.g., downloadable resources, mindset audio, training videos)

• Sale or clearance items

• Customized or personalized products

• Opened supplement or sensory items (for hygiene and safety reasons, unless defective)

🔁 How to Request a Return or Refund

To initiate a return:

1. Contact our support team at 📧 info@gxdome.co.uk with your order number and reason for return.

2. We will provide a return address and instructions.

3. Once the item is received and inspected, we will email you regarding the status of your refund.

💳 Refunds

• If your return is approved, we will process the refund to your original payment method.

• Please allow up to 30 days for the refund to appear, depending on your payment provider.

🚚 Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or faulty item on our part.

• Original shipping charges are non-refundable.

📌 Important Notes

• We recommend using a trackable shipping service when returning items.

• Refunds will only be processed once items are received and approved.

• If an item arrives damaged or defective, please contact us within 48 hours of delivery with photos.

📞 Contact Us

If you have any questions about your order or our refund process, please contact us:
📧 info@gxdome.co.uk